Service Level Agreement Management
Version 1.1 by Pierre Dubois on 2011/04/06 17:18
SLA for Incident Managemenent is about measuring time with timers to check that processes are executed in due time.
Service Level Agreement Management is directly implemented in the itil packages using a few entities and are using Business Calendars.
Getting Started
- Get the Platform - Installation
- Learn how to install the Platform on your machine.
- My First Requea App
- Create a simple application in a few clicks