Wiki source code of Service Level Agreement Management
Version 1.1 by Pierre Dubois on 2011/04/06 17:18
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| 1 | SLA for Incident Managemenent is about measuring time with timers to check that processes are executed in due time. |
| 2 | |
| 3 | Service Level Agreement Management is directly implemented in the itil packages using a few entities and are using Business Calendars. |
| 4 | |
| 5 | |
| 6 | |
| 7 | |
| 8 | == Getting Started == |
| 9 | |
| 10 | ; **[[Get the Platform - Installation>>Installation]]** |
| 11 | : Learn how to install the Platform on your machine. |
| 12 | \\ |
| 13 | ; **[[My First Requea App>>MyFirstApp]]** |
| 14 | : Create a simple application in a few clicks |
| 15 | \\ |
| 16 | |
| 17 | == Create Apps on the Requea Platform == |