Changes for page Service Level Agreement Management
Last modified by Pierre Dubois on 2011/04/06 22:14
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From version 1.1
edited by Pierre Dubois
on 2011/04/06 17:18
on 2011/04/06 17:18
To version 2.1
edited by Pierre Dubois
on 2011/04/06 17:43
on 2011/04/06 17:43
Change comment: There is no comment for this version
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... ... @@ -1,17 +1,13 @@ 1 1 SLA for Incident Managemenent is about measuring time with timers to check that processes are executed in due time. 2 2 3 -Service Level Agreement Management is directly implemented in the itil packagesusinga few entities and are using BusinessCalendars.3 +Service Level Agreement Management is directly implemented in the itil-common bundle with a few entities and are using Business calendars to measure time with hollidays time zones and business hours. 4 4 5 5 6 +== Service Level Agreement Definition == 6 6 8 +The SLA template (or definition) is the itilServiceLevelAgreement entity. 7 7 8 - ==GettingStarted==10 +You can have the list of SLA with the menu IncidentManagement / SLA 9 9 10 -; **[[Get the Platform - Installation>>Installation]]** 11 -: Learn how to install the Platform on your machine. 12 -\\ 13 -; **[[My First Requea App>>MyFirstApp]]** 14 -: Create a simple application in a few clicks 15 -\\ 16 16 17 - == Create Apps on the Requea Platform ==13 +